Refund Policy

Last updated: August 23, 2026

This Refund Policy applies to paid XEmailExtractor subscription plan purchases.

Refund Eligibility

You may request a refund within 24 hours of your purchase by emailing support@xemailextractor.com from the email address associated with your account.

  • If you have not used any credits, you are eligible for a full refund.
  • If you have used some credits, you are eligible for a partial refund calculated as described below.
  • Requests received more than 24 hours after purchase are not eligible under this voluntary refund policy.
  • Credits used before we receive your request are included in the calculation. Once a refund is approved, any remaining credits from the refunded purchase will be removed from your account.

Partial Refund Calculation

Higher-volume plans include discounted credit pricing. To prevent a higher-volume plan from being used as a short-term discount on a smaller number of credits, used credits are valued at the highest standard per-credit plan rate that was available when the purchase was made.

At the current prices, the Lite plan provides 2,000 credits for €47, so the refund calculation uses a rate of €0.0235 per used credit:

Refund amount = amount paid − (credits used × €0.0235)

The refund cannot be greater than the amount paid or less than €0.

For example, if you purchase the €317 Premium plan and use 2,000 credits within the first 24 hours, those credits are valued at €47. Your eligible refund would therefore be €270, rather than a refund calculated using Premium’s discounted per-credit rate.

If our plan prices change, we will use the highest standard per-credit plan rate displayed at the time of your purchase.

How to Request a Refund

Email support@xemailextractor.com within 24 hours of purchase and include the email address associated with your account. Approved refunds are returned to the original payment method. The time it takes for the refund to appear depends on the payment provider and your financial institution.

Statutory Rights

This policy does not limit any mandatory consumer rights or remedies available to you under applicable law.